When will I get a final bill from my previous supplier?
5 days before your So Energy supply starts, we'll email you asking for your opening readings. We then send your readings on for validation. This is a standard industry process to check that your readings are (roughly) inline with what the energy industry expects. See our guide to the Opening Read Validation Process for more information.
Once the validation process is finished we'll send the opening readings to your previous supplier, who will use these to produce your final bill with them. You will then be able to settle any debit/credit you may have with them. Your closing reading with them should match your opening meter reading with us, so you will never get charged twice for the energy.
The whole process can take up to 6 weeks from when your So Energy supply starts to when your previous supplier gives you a final bill.
No final bill after 6 weeks
If you still haven't received your final bill after 6 weeks we recommend double checking that we have the correct MPAN and MPRN within your Welcome Pack to make sure that we have switched the correct property over to us. If we have the correct details, we recommend getting in touch with your previous supplier about your final bill.
Unfortunately, once we've sent your opening readings to your previous supplier, we can't make them produce your final bill, you will need to speak to them directly about this.
If you're unsure about what we're responsible for and what your previous supplier is see the Energy Switch Guarantee.
Last updated: Thu, 13 Jun, 2019 at 2:50 PM
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