If you smell gasIf you suspect you have a gas leak or if you're worried fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour National Gas Emergency hotline on 0800 111 999. Here are some do’s and don’t’s:
- Open doors and windows to let the gas escape
- Check your gas appliances are switched off
- Call the 24 hour National Gas Emergency hotline on 0800 111 999
- Turn your gas off at the isolation switch (if you know where it is), then wait outside, and let your neighbours know.
- Switch lights on or off, use doorbells, mobile phones or use any electrical switches.
- Smoke, light a match or use any other kind of naked flame.
- Go back into your home until you've got the all-clear.
If you experience a power cut you need to call your electricity distribution company. They look after the cable connecting your home to the national grid.
You can call the 24 hour electricity hotline on 105 and you'll be automatically redirected to the local distribution company free of charge.
Alternatively you can find your local distribution company on www.energynetworks.org or from the list below:
|Area||Distribution Company||Power Loss||General enquiries|
|East||UK Power Networks||0845 601 4516||0800 316 3105|
|East Midlands||Western Power Distribution||0845 724 0240||0800 678 3105|
|London||UK Power Networks||0845 601 4516||0800 316 3105|
|Merseyside & North Wales||Scottish Power||0330 101 0444||0800 001 5400|
|West Midlands||Western Power Distribution||0845 724 0240||0800 678 3105|
|North East||Northern Powergrid||0845 070 7172||0800 668 877|
|North West||Electricity North West||0800 195 4141||0800 195 4141|
|South Scotland||Scottish Power||0330 101 0444||0800 092 9290|
|South East||UK Power Networks||0800 048 3516||0800 316 3105|
|South||Scottish and Southern Energy||0800 072 7282||0845 601 4516|
|South Wales||Western Power Distribution||0845 601 3341||0800 678 3105|
|South West||Western Power Distribution||0845 601 2989||0800 678 3105|
|Yorkshire||Northern Powergrid||0845 070 7172||0800 375 675|
|Independent||Independent Power Networks Ltd||01359 243 311||0800 013 0849|
|Independent||ESP Electricity Ltd||01372 377 996||0800 731 6945|
|Independent||Energetics Electricity Ltd||01698 404 949||0800 804 8688|
|Independent||The Electricity Network Company Ltd||01359 243 311||0800 032 6990|
|Independent||UK Power Networks (IDNO) Ltd||0845 601 4516||0800 171 2012|
If you have contacted your local energy distributor and they have advised the problem is at your meter point, please contact us and we will be able to assist. Contact our customer care team on 0330 111 5050 if your emergency occurs between the hours of 9am-5pm, Mon-Fri. Outside of these hours, please email email@example.com and someone will be in contact to assist you further. Please include your account number, name and contact details as well as a short description of the issue.
Please note, this email address is monitored until 10pm Mon-Sat and 5pm Sun, and only emails relating to emergency situations will receive a response. If your email reaches us after these hours, you will receive a response the following day.
Last updated: Wed, 1 Apr, 2020 at 12:28 PM
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