If you smell gas

If you suspect you have a gas leak or if you're worried fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour National Gas Emergency hotline on 0800 111 999. Here are some do’s and don’t’s:

  • Open doors and windows to let the gas escape
  • Check your gas appliances are switched off
  • Call the 24 hour National Gas Emergency hotline on 0800 111 999
  • Turn your gas off at the isolation switch (if you know where it is), then wait outside, and let your neighbours know.
  • Switch lights on or off, use doorbells, mobile phones or use any electrical switches.
  • Smoke, light a match or use any other kind of naked flame.
  • Go back into your home until you've got the all-clear.

Power Cut

If you experience a power cut you need to call your electricity distribution company. They look after the cable connecting your home to the national grid.

You can call the 24 hour electricity hotline on 105 and you'll be automatically redirected to the local distribution company free of charge.
Power cut? Call 105
Alternatively you can find your local distribution company on www.energynetworks.org or from the list below:
AreaDistribution CompanyPower LossGeneral enquiries
EastUK Power Networks0845 601 45160800 316 3105
East MidlandsWestern Power Distribution0845 724 02400800 678 3105
LondonUK Power Networks0845 601 45160800 316 3105
Merseyside & North WalesScottish Power0330 101 04440800 001 5400
West MidlandsWestern Power Distribution0845 724 02400800 678 3105
North EastNorthern Powergrid0845 070 71720800 668 877
North WestElectricity North West0800 195 41410800 195 4141
South ScotlandScottish Power0330 101 04440800 092 9290
South EastUK Power Networks0800 048 35160800 316 3105
SouthScottish and Southern Energy0800 072 72820845 601 4516
South WalesWestern Power Distribution0845 601 33410800 678 3105
South WestWestern Power Distribution0845 601 29890800 678 3105
YorkshireNorthern Powergrid0845 070 71720800 375 675
IndependentIndependent Power Networks Ltd01359 243 3110800 013 0849
IndependentESP Electricity Ltd01372 377 9960800 731 6945
IndependentEnergetics Electricity Ltd01698 404 9490800 804 8688
IndependentThe Electricity Network Company Ltd01359 243 3110800 032 6990
IndependentUK Power Networks (IDNO) Ltd0845 601 45160800 171 2012

If you have contacted your local energy distributor and they have advised the problem is at your meter point, please contact us and we will be able to assist. Contact our customer care team on 0330 111 5050 if your emergency occurs between the hours of 9am-5pm, Mon-Fri. Outside of these hours, please email emergency@so.energy and someone will be in contact to assist you further. Please include your account number, name and contact details as well as a short description of the issue. 


Please note, this email address is monitored until 10pm Mon-Sat and 5pm Sun, and only emails relating to emergency situations will receive a response. If your email reaches us after these hours, you will receive a response the following day.