What is the Warm Home Discount Scheme?

The 2020/2021 Warm Home Discount Scheme is now closed as we've reached our maximum number of applications this year. If you've applied and are successful, you'll receive your discount before 31 March 2021. The Warm Home Discount Scheme will be back for the winter of 2021/2022 and applications will re-open in September of 2021.

Am I eligible for the Warm Home Discount Scheme?

You can qualify for the scheme in one of two ways:

Core group - You receive the Guaranteed Credit element of Pension Credit (even if you also receive Savings Credit). To receive your rebate from So Energy, you would need to be a So Energy customer before 5 July 2020. 

Broader group - This covers a longer list of eligibility criteria that we have agreed with Ofgem (the regulatory body for energy suppliers) before applications opened. Our criteria is listed in the table below, the number of Broader Group rebates are limited each year, and so they are awarded on a first-come, first-served basis.    


Initial Qualifying Criteria

Additional Criteria


A person who receives Income Support. 


(a) Has parental responsibility for a child under the age of 18 in full time education who ordinarily resides with that person


A person who receives Income-related Employment and Support Allowance (IR ESA) which includes a support component

Or (b) receives any one of the following in addition:

  • Child tax credit which includes a disability or severe disability element;
  • A disabled child premium
  • A disability premium, enhanced disability premium or severe disability premium
  • A pensioner premium, higher pensioner premium or enhanced pensioner premium


A person who receives IR ESA and who is a member of the work-related activity group


A person who received Income-based Jobseeker’s allowance 


A person who is receiving child tax credit by virtue of an award which is based on an annual income not exceeding £16,190

Or (c) Is aged 65 or over


A person who is in receipt of universal credit, and has earned an income between zero and £1,349 in at least one of the relevant assessment periods (beginning no earlier than 6 months before the start of the scheme year)


(a) Has limited capability for work or limited capability for work and work related activity

Or (b) is in receipt of the disabled child element

Or (c) has parental responsibility for a child under the age of 5 who ordinarily resides with that person

Or (d) is aged 65 or over

How do I apply?

Core group – You don’t need to apply to the Core Group. If you are eligible you will receive a letter from the Department of Work and Pensions informing you that you qualify, after which we’ll automatically apply your 2020/2021 rebate to your account between October 2020 and March 2021.

The first letters are being sent out in the week commencing the 8th October 2020. Mailing is staggered and will be completed by mid-December. 

You don’t need to contact anyone to claim the discount, but if you would like any more information about the Warm Home Discount Scheme:

Broader group – To apply for the Broader Group you will need to log into your So Energy account to complete the application form. During the application process you may be asked to submit proof of your eligibility which will need to be a photo or copy of a document outlining the benefits you receive.

I’m not a So Energy customer, can I apply for the Broader group scheme?

You will need to be a So Energy customer to apply for the Broader group scheme with us. If you’re not currently a customer you can switch your energy to us and apply for the scheme if you’re eligible. If you’re looking to switch to us please remember there are a limited number of rebates each year and they are awarded on a first-come, first-served basis.

I’m part of the Core group but moved to you after 5th July. Will I still receive my £140 credit from So Energy?

If you receive the Guaranteed Credit element of Pension Credit, the Department of Work and Pensions will have written to you to confirm your eligibility and you’ll be automatically entitled to a £140 rebate from the supplier you were with on the qualifying date – 5th July (providing they are taking part in the scheme). If you joined So Energy after 5th July your previous supplier will still be obligated to provide you with the rebate even though you are no longer a customer.

When will the Broader Group scheme open?

Our Broader Group scheme is now open and can be accessed via your online account.

When will I find out if I’m successful?

We will be reviewing the first batch of applications at the end of November and will provide email confirmation once your application has been reviewed. You can log in to your online account at any time to see an update on the status of your application.

Why might I have to send supporting documents?

Ofgem, the energy regulator, has asked us to collate proof of eligibility for the Broader Group to ensure that we are helping the right people.

If you provide us with documentary evidence, it will be stored on a secure database and kept for no longer than 12 months after the scheme year ends.

What if I don’t agree with your decision?

Our decision is final based on your application and supporting documents. If you need to change your application answers for any reason, please contact our Customer Services Team. If you do change your answers you may be asked to provide further supporting evidence.

How many discounts will you give?

The Warm Home Discount obligation is divided between suppliers according to their market share. This means that the amount of credits each supplier can award will be different and could change each year.

Does the Warm Home Discount apply to gas?

Generally Warm Home Discount credit is applied to your electricity bill, if we supply your gas only you can switch to your electricity to us and apply for the scheme if you’re eligible, otherwise you should contact your electricity supplier.