What is the Warm Home Discount Scheme?

The Warm Home Discount Scheme is a government initiative that offers customers a one-off payment of £140 which will go directly towards their energy expenses. The Warm Home Discount Scheme will be back for the winter of 2021/2022.

FAQs:

Am I eligible for the Warm Home Discount Scheme?

You can find if you're eligible by accessing our Eligibility page.

How do I apply?

Core group – You don’t need to apply to the Core Group. If you are eligible you will receive a letter from the Department of Work and Pensions informing you that you qualify, after which we’ll automatically apply your 2021/2021 rebate to your account between October 2021 and March 2022.

The first letters are being sent out by the end of October 2021. Mailing is staggered and will be completed by mid-December. 

You don’t need to contact anyone to claim the discount, but if you would like any more information about the Warm Home Discount Scheme:

Broader group – To apply for the Broader Group you will need to log into your So Energy account to complete the application form. During the application process you may be asked to submit proof of your eligibility which will need to be a photo or copy of a document outlining the benefits you receive.

I'm not a So Energy customer, can I apply for the Broader group scheme?

You will need to be a So Energy customer to apply for the Broader group scheme with us. If you’re not currently a customer you can switch your energy to us and apply for the scheme if you’re eligible. If you’re looking to switch to us please remember there are a limited number of rebates each year and they are awarded on a first-come, first-served basis.


I'm part of the Core group but moved to you after 5th July. Will I still receive my £140 credit from So Energy?

If you receive the Guaranteed Credit element of Pension Credit, the Department of Work and Pensions will have written to you to confirm your eligibility and you’ll be automatically entitled to a £140 rebate from the supplier you were with on the qualifying date – 5th July (providing they are taking part in the scheme). If you joined So Energy after 5th July your previous supplier will still be obligated to provide you with the rebate even though you are no longer a customer.

When will the Broader Group scheme open?

Our Broader Group scheme will open later in autumn. When closer to the date, we will update your account with a section where you will be able to access the application form. We will also send out a notification email as a reminder to apply to your online account. 

When will I find out if I'm successful?

We will be reviewing the first batch of applications at the end of November and will provide email confirmation once your application has been reviewed. You can log in to your online account at any time to see an update on the status of your application.

If I'm part of the Broader Group, when will I receive the credit?

Credits will be added to the account during Spring 2022, please note that you will need to be on supply with So Energy until the credit is finalised. 

Why might I have to send supporting documents?

Ofgem, the energy regulator, has asked us to collate proof of eligibility for the Broader Group to ensure that we are helping the right people.

If you provide us with documentary evidence, it will be stored on a secure database and kept for no longer than 12 months after the scheme year ends.

What if I don't agree with your decision?

Our decision is final based on your application and supporting documents. If you need to change your application answers for any reason, please contact our Customer Services Team. If you do change your answers you may be asked to provide further supporting evidence.

How many discounts will you give?

The Warm Home Discount obligation is divided between suppliers according to their market share. This means that the amount of credits each supplier can award will be different and could change each year.

Does the Warm Home Discount apply to gas?

Generally, Warm Home Discount credit is applied to your electricity bill, if we supply your gas only you can switch to your electricity to us and apply for the scheme if you’re eligible, otherwise you should contact your electricity supplier.