Help by category
Renewals
Understanding your renewal options, when you can renew...
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Switching
Changing suppliers, your opening and closing readings, the day you switch...
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Account
Managing your account online, understanding your statements, updating your details...
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Meter
Reading your meter, moving or exchanging your meter, meter faults...
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Smart Meter
Everything you need to know about Smart Meters
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Payments
Your payment amount, payment date, seasonal vs equal payments, our refund policy...
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Moving
You’re moving home, you have moved into a home supplied by So Energy...
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More
Warm Home Discount, our Priority Services Register, Renewable energy and much more...
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