Help by category
Account
Managing your account online, understanding your statements, updating your details...
See all articles about accountPayments
Your payment amount, payment date, seasonal vs equal payments, our refund policy...
See all articles about paymentsEnergy Price Cap
Everything you need to know about the Energy Price Cap...
See all articles about energy price capSmart Meter
Everything you need to know about Smart Meters
See all articles about smart meterMeter
Reading your meter, moving or exchanging your meter, meter faults...
See all articles about meterSwitching
Changing suppliers, your opening and closing readings, the day you switch...
See all articles about switchingRenewals
Understanding your renewal options, when you can renew...
See all articles about renewalsMoving
You’re moving home, you have moved into a home supplied by So Energy...
See all articles about movingOther
Warm Home Discount, our Priority Services Register, Renewable energy and much more...
See all articles about other