What is a smart meter?


Smart meters are the next-generation technology, measuring the energy you use, sending your meter readings straight to your supplier so you don’t have to. This will help ensure you are billed accurately, bringing an end to estimated bills. They also make you aware of your energy usage in real time, allowing you to monitor how much you're spending. You may see us referring to smart meters as SMETS here and there, this acronym stands for Smart Metering Equipment Technical Specification. 

Does So Energy support my second-generation smart meter (SMETS2)?

So Energy support all second-generation smart meters, also known as SMETS2 meters. If you have a SMETS2 and wish to join our supply, your meter should automatically connect to us and start providing us with reads when we take over supply.

If you have a SMETS2 meter and you are already on our supply, these should be 'woken up' and communicating with us. If you feel your smart meter has not woken up yet, please get in contact with us.

Can I get a smart meter?

We are in the early stages of our second generation smart meter roll out in selected areas of the country and we're working hard to offer these to all our customers in the very near future. If you don't have a smart meter and would like to get one, please get in touch via help@so.energy and we will be back in touch when we have engineers in your area to get that shiny new meter installed. We are planning to have coverage across the country in 2021, so don't worry if you haven't heard from us in a while, we might not be near you just yet. 

When we do have availability in your area, you may receive an email from smart.install@so.energy requesting that you book your appointment online with one of our partner engineers, so do look out for that email.

For more information on how to prepare for your installation, read more here or to find out more about our partner engineers and their no-contact smart meter installations, please check out this page here.

Why smart meters?

Smart meters save money, they save time and they save energy (gas, electricity and your own).

  • No more meter readings - Smart meters send us regular, automatic readings, meaning you’ll never need to root around under the stairs using the torch on your phone to take a reading to send us ever again. 
  • No more estimated bills - Since smart meters send aforementioned regular readings, we always have accurate data for your energy usage, so we’ll never have to base a bill on estimated usage ever again. This helps you by ensuring you’re not overpaying, and it helps us to know how much energy to buy in advance for So Energy customers.  
  • Save energy and money - Smart meters come with in-home displays, little monitors that show your real-time energy usage. With this, you can keep an eye on the appliances that use the most energy, make changes and see instant improvements in your consumption

Does So Energy support my first-generation smart meter (SMETS1) installed with my previous supplier?

Good news. The Data Communications Company (DCC) is in the process of updating first-generation smart meters by moving them over to the new smart communications infrastructure. This migration is being carried out in three groups with a planned finish at the end of 2021. This has been done to provide an even more reliable service and so that your smart meters continue to work if you switch supplier in the future, as all energy suppliers are required to use the new national smart metering communications network.  

What does this mean for me and when will my SMETS1 become smart again?

Here at So we've have been working hard to start communicating with newly-enrolled smart meters. The time and date for which your SMETS1 will be enrolled and adopted to the new smart communications infrastructure depends on a few things, such as the meter manufacturer and energy supplier that installed it. As it’s an industry wide change, we are unable to provide exact timings for each meter as it’s a process that’s largely out of our control however we anticipate that first-generation smart meters will be enrolled throughout 2021. After we take care of the boring stuff in the backend, if your meter is successfully enrolled and communicating with us, you will receive an email from us with the good news that your SMETS1 meter is now smart enabled. This means your meter will do all the useful smart stuff. If for whatever reason the Data Communications Company (DCC) are unable to wake up your meter, we will be in contact to offer you a brand new SMETS2 meter free of charge. 

For the time being, sit back and relax until you hear from us. Your first-generation smart meters will behave like a ‘normal’ meter, meaning you will need to provide us with meter readings via your online account to ensure an accurate energy statement.

Is my smart meter first or second generation?

If you are unsure which type of meter you have, you are able to tell by having a quick look at your electricity meter. The meter will have a square box that sits on top of your electricity meter, it has a number of barcodes on it and a device ID on it which looks like this: AA-BB-CC-DD-EE-FF-GG-HH-II. If you can see these, it means you have a second-generation smart meter.

Can I get a smart meter if I rent/am a landlord?

This depends on who pays the utility bills for the property. Whoever is the account holder and is responsible for paying the utility bills ultimately has the choice on whether a smart meter is to be installed. However, if you are renting but also pay for the gas and electricity, it may still be worth informing your landlord prior to installation that you are intending to install smart meters at the property.