For free, impartial advice on your situation you can contact Citizens Advice consumer service at any stage in the complaints process on 0808 223 1133 or www.citizensadvice.org.uk/energy. You can also get impartial information from your local Citizen’s Advice Bureau.
Citizens Advice also provide a useful leaflet which you can access on their website above, as well as by clicking on the link below:
Last updated: Tue, 4 Feb, 2020 at 12:06 PMPrint this page
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