We provide electricity and gas to a wide variety of customers and we recognise that each one is unique. We appreciate that some customers may require extra support. There are a number of ways in which we can help if you are one of them.

If you have special requirements, you may want to add your details to our Priority Services Register (PSR). Whether you have trouble reading your bill or rely on our energy to run essential medical equipment at home, our Priority Services are designed to give you peace of mind. Even if your needs are relatively simple or straightforward, we still want to help as much as possible. 

Did you know, for example, that you can set a password for So Energy representatives to use before you let them into your home?

Currently you are automatically eligible to register on the PSR if you:

  • are of pensionable age
  • have a chronic illness
  • are blind or partially sighted
  • are deaf or hard of hearing
  • struggle with your mental health
  • live with a child under 5 years old
  • everyone in the home is under 18
  • or for another reason not listed

Read more about our Priority Services Register below, or sign up on your online account, here.

Benefits of being on the PSR

If you give us permission, we can send your bills to a relative, friend or carer. You’ll need their permission first and they will need to sign the relevant section of our PSR form. Please remember you will still be responsible for paying your bills. If you have a Lasting Power of Attorney who is empowered to act on your behalf, we will need to see evidence of this.
If you are not able to read your meter, we’ll do our best to ensure that we make special arrangements with our meter readers.

Your security and password scheme

Before you let anyone into your home, always make sure you check who they are. All our representatives will produce an I.D card as soon as you open the door and will be able to inform you of the reason for their visit.
For extra security, we can record a password of your choice that is known only to So Energy and our appointed representatives who may need to call at your home. Please complete the section at the end of the registration form.

Independent Help and Advice

How do I sign up?

To register for Priority Services please log in to your So Energy account, here, and scroll down to reach the PSR sign up form.

How to contact us

There are a number of ways you can contact us if you have a query or question about your account.

Phone: 0330 111 5050

Email: help@so.energy

Website: www.so.energy

Post: Studio 2 Power Road Studios, 114 Power Road, Chiswick, W4 5PY