Can I change my supply start date?
I want my switch to happen later
Once you’ve signed up and your switch has started, the switch will take 21 days and unfortunately we can't delay this for you.
If you are concerned you will be charged an early exit fee by your current supplier, it is worth noting that fees cannot be charged if you’re in the last 42-49 days of your contract. See our section on Exit Fees for more information.
If you still want to delay your start date you will need to cancel your switch, which you can do through your online account, and then reapply again in the future (at least 21 days before your preferred supply start date). You can only cancel your switch within your 14-day cooling off period. After your cooling off period, industry processes are underway and the switch cannot be stopped.
If you do cancel your switch, please note that the one tariff we have on offer at any time is subject to change, so we cannot guarantee that the same tariff will be available if you try to switch again in the future.
I want my switch to happen sooner
Once you’ve signed up and your switch has started, the switch will take 21 days and unfortunately we can't speed this up for you.
If you have recently moved into your house and wanted us to supply you from the start, unfortunately we still can't speed up the switch and you will have a different supplier for a short time. To find out who this is, please ask your Network Operator. You can find out who to call by entering your postcode here.
If you wanted to bring your switch forward because your current supplier's contract is due to end soon, unfortunately we still can't speed up the switch. Your current supplier will continue to supply you with energy after their contract ends, your energy won't be turned off! Usually a supplier will charge you on their standard variable tariff, however we would advise you contact your current supplier to find out the rates that will apply during this time.
Last updated: Mon, 14 Oct, 2019 at 11:47 AM
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