You can let us know you're moving home at any time – the sooner the better! Your final bill will follow after you’ve moved out:

  1. Let us know you're moving out of a property supplied by So Energy.
  2. We'll ask you for meter readings and the last day you are responsible for the property. It's a good idea to take photographs of these for your records.
  3. If we have your readings, we’ll usually send you a final bill within 1 week of you moving out (or within 1 week of you telling us you've moved, whichever is later).
  4. If we haven't received readings, we’ll usually send you a final bill within 2 weeks based on estimates (or within 2 weeks of you telling us you've moved, whichever is later). We may have to revise your final bill once new occupants provide readings.
  5. If you’re taking us with you to your new property, we will transfer your final bill balance over to your new property. If you’d prefer to settle up and start on a clean slate, just let us know. Remember not to cancel your Direct Debit until after your final balance has been settled.