Sometimes the information we receive from your previous energy supplier might not match with what you believe to be true, or with what shows on your previous energy statements.
We want to make sure that we are only charging you for how much and when you actually use your energy, so if there's ever any doubt, we may ask you to conduct a Time Test. A Time Test shows which register is actually moving during the day, and which is moving during the night.
How to conduct a Time Test
All you need to do is to take two sets of readings during the same day, taken far enough apart to measure some usage, e.g. one in the morning and another in the evening. We may specify a smaller window to take your two sets of readings in, but for most meter types you can test between the hours of 8am - 11pm.
For example, you might take readings at 9am and again at 5pm the same day:
Rate 1 = 33,000
Rate 2 = 14,568
Rate 1 = 33,020
Rate 2 = 14,568
In this example, you can see that Rate 1 has advanced 20 kWh during the hours of 9am to 5pm, therefore we can confidently say that Rate 1 relates to the Day and Rate 2 is the Night.
Sending us the results
If your Time Test indicates that we might have your day and night readings the wrong way round, please kindly send us the following:
- Photos of the readings taken during your Time Test, along with the times these were taken
- A photo showing the full front of your electricity meter, including the serial number (if this isn't shown in your Time Test photos)
- A copy or photos of an energy statement from your previous supplier
Please send the above to email@example.com and we'll be more than happy to take a look for you.
Last updated: Thu, 20 May, 2021 at 11:25 AMPrint this page
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