If you give us permission, we can send your bills to a relative, friend or carer’s address. You’ll need their permission first and you'll need to sign up to our Priority Service Register.

You may wish to, or already, have a lasting power of attorney (LPA). This person or persons can help you make or make decisions on your behalf. These decisions fall into two categories; Health and Welfare and Property and Financial Affairs. Please provide evidence of your LPA and we can update your account to include this information. Your LPA will then be able to discuss your account with us and make decisions on your behalf. 

Should you require further advice or information about Attorney’s, please go to the gov.uk website here: - https://www.gov.uk/power-of-attorney/overview