When you switch to So Energy, we will take your first Direct Debit payment on or around the date that your energy supply starts (Supply Start Date). Your exact payment date will be shown in your Welcome Pack.

If your payment date falls on a weekend or bank holiday, the money will come out of your bank account a little later, on the next banking day. Further monthly payments will be taken on the same date each month. 

Your monthly energy statements usually take 2-5 days for us to prepare and send to you, so you will see your first statement a little time after you have made your second payment. 

Timeline chart showing the first month payments. The graph shows 2 payments, one on the supply start date and the second is 2-5 days before the first bill

Why we take payment in advance

By taking payment in advance, we are able to buy your gas and electricity in advance at better rates and we then pass these savings on to you. That's part of the reason why our prices are much more competitive than other suppliers. Having credit in your account also means you should have a bit of buffer for winter time, when most peoples' energy usage tends to be much higher, reducing your risk of falling into energy debt.