Direct Debit account details

You can change your Direct Debit details securely through your online account.

It takes around 5 working days for the new details to be set up, and a further 5 working days to request a payment. If your next payment is due soon, to avoid missed payment fees we advise you don't cancel the old Direct Debit agreement until this payment has cleared. If your new Direct Debit is set up in time, this payment will be taken from your new bank account, otherwise it will be taken from the old bank account. We will only request a payment from one set of bank details, never both

If you ever think you will miss a payment, or are experiencing financial difficulties, please contact us to discuss this.

Direct Debit date or amount

Your first payment is taken around your supply start date. You can change your future payment date and/or amount through your online account

It takes around 5 working days for a payment to be requested so changes must be made before we start requesting your next Direct Debit payment.

Switching to or from seasonally adjusted payments

You can change your payment plan, to either equal payments or seasonal payments, including for your first payment. Just visit your online account!

It takes around 5 working days for a payment to be requested so changes must be made before we start requesting your next Direct Debit payment.