I'm moving out, what do you need to know?
If you'd like So Energy to supply your new home, please see our FAQ - I'm moving out, can So Energy supply my new property?
If you're ending your 12 month fixed contract early and we haven't sent you an email informing you that your tariff is coming to an end, you will be subject to early exit fees.
We'll need to know the following from you:
- The last date you are responsible for the property (sale completion date or last date of tenancy as agreed with your landlord or letting agency)
- Your forwarding address.
- If you know who's moving in or who will responsible for the property once you've moved out. Landlord or letting agent details are also helpful.
- Your closing readings (on your move out date). It's a good idea to take pictures of these for your records and agree them with your landlord, letting agency, or the new owners.
Remember not to cancel your Direct Debit
We take payments and issue refunds via Direct Debit so please do not cancel this until your final balance has been settled. Only once this has been completed should you cancel your Direct Direct with us.
If you have cancelled your Direct Debit please get in touch as soon as possible to get this re-instated otherwise you may be subject to a missed payment fee (set out in our Terms and Conditions).
Last updated: Wed, 12 Jun, 2019 at 9:28 AM
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