Energy suppliers can object to a customer switching away from their supply. If your current energy supplier raises an objection to your transfer over to us, we will email you to notify you that this has happened.
Unfortunately, there is nothing we can do to fix this from our side. To find out the reason for the objection, you will need to contact your current supplier and see how to resolve it.
The most common reasons for an objection to be raised are that you have just moved into a property and the 'deemed' energy supplier doesn't have your personal details yet, you've been with your current supplier for less than 28 days or there's an outstanding balance on your account. These are all easily resolvable but you will need to speak to them about this. Unfortunately an objection may result in a delay to your transfer over to us and supply start date.
Last updated: Thu, 9 May, 2019 at 4:18 PMPrint this page
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