You should have already received a letter from us informing you that we're your energy supplier. In order to get your account set up, we'll need some information from you.

  • Your full name
  • Your email address
  • Your phone number
  • The date you became responsible for the property¬†(purchase date if you own the property or the start of your tenancy if you rent)
  • Your opening meter readings (if you have them)

Once we've got this information we'll create your online account so you can manage your energy online.

For security reasons, you will need to call us on 0330 111 5050, we're open from 9am till 5pm Monday to Friday.

You may not be on our best value tariff

If you've just moved in, you'll be on our So Out of Contract tariff. You'll be able to switch to our current fixed tariff through your online account at any time, or we can give you a quote when you call to set up your account. 

Switching to another supplier

If you've just moved in to a property supplied by us but you've decided that you'd prefer to receive your energy from a different supplier that's fine, but we still need to hear from you.

We will supply your energy until the switch is completed. We'll need your full contact details, move in date and meter readings so we can produce an accurate final bill for you as and when you leave. We will also require that all outstanding energy bills due are settled before the switch can be completed.

If there is an outstanding debt or we don't have enough details on your account there may be a delay in your switch away from us.