First, welcome to So Energy, we hope your enjoying your new home! We are most likely the energy supplier at your address and we therefore need a few details from you to set up an account. We need this even if you aren't planning to stay, although we hope you do!
To make this process simple, we just need you to fill in this form, no calls or emails needed, and we’ll try to make the journey as smooth as possible. After filling in the form, we will get in touch with instructions on how to set up your new account. See below what information we need and why we need it.
| Moving Home Form |
What we need from you
Name/email address/phone number- Our main form of communication is email and you’ll use your email to login to your online account. Even if you’re only staying with us for a short time, you can use this account to view and pay off any bills and input meter reads.
First date of responsibility- This is the date that your tenancy or ownership of the property began and may not be the same as the day you move into the property. This will be the date that your account is billed from.
Opening meter readings- What your meter readings on your first date of responsibility. This is the first day that you move into the property.
If you've just moved in, you'll be on our So Flex tariff. You'll be able to switch to our current fixed tariff through your online account at any time, or we can give you a quote when you call to set up your account.
To give you a quote we’ll need to know:
• How many bedrooms are there in the property?
• What is your main heating source?
• What is your main cooking source?
We’ll need to estimate your usage and generate you a quote based off these bits of information.
| Moving Home Form |
You may have already decided on another supplier. If you’ve only been in the property for a short period of time, once we have your details, normally you’ll be able to switch away.
If you’ve been in the property for a while, we may need to clear your balance before you switch to another supplier.
Things to know
I didn’t ask to be supplied by you, why are you my supplier?
Suppliers don’t turn off energy supply to a property. So, when you move into a property you will inherit whoever the supplier for the previous occupier was. You can still choose which supplier you take on but we need your details, so we know who to bill before the supply switches away.
I’ve already tried to switch and received an objection, why is this?
It’s likely just because we don’t have any details of who you are. We need these so we know who to bill for the short period you are with us.
What if I don’t have the opening meter reads?
The previous occupier, landlord or estate agent may have provided us with your opening read already. If not, no problem, we will just open you on an estimated read. If this read doesn't look right when looking at your meter, please get in contact with us by either calling us on 0330 111 50 50 (Mon-Fri, 9am-5pm) or emailing us at email@example.com and we can ensure your meter readings are correct.
Need to contact us?
If you have any other issues or concerns, please get in contact with us by either calling us on 0330 111 50 50 (Mon-Fri, 9am-5pm) or by emailing us at firstname.lastname@example.org.
Last updated: Tue, 24 Aug, 2021 at 11:16 AMPrint this page
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