We know that it’s not always easy to keep up with bills, and if you do find yourself struggling, get in touch and we can discuss ways in which we can help. Please call us on 0330 111 5050 lines are open Monday to Friday 9am to 5pm. It would be helpful if you have an up to date meter reading to hand when you call. 

We can: 

  • Discuss a final bill repayment plan.  
  • Review your monthly direct debit payments to match your regular consumption and clear down any arrears over a longer period. 
  • Discuss a temporary reduction in your monthly payments if you have had a sudden change in circumstances such as loss of employment or income. As this could increase your debt in the future, we can only offer this as a short-term solution. 
  • Give you plenty of advice on how to lower your energy bills, check out our energy saving tips. 
  • Install a smart meter to ensure we have accurate and up to date meter readings and you can view your usage in real time. 
  • Make sure you are on the most cost-effective tariff (if there are any tariff options in the market at the time).
  • Check that we've billed to actual meter readings. 

Where can you get further support? 

At So Energy, we are committed to supporting our customers who experience money worries.  

While we’re doing all we can to help our customers, we recognise there may be other debts and money concerns with which you need help and advice. If you are worried about debts, or have missed payments, there is also free and independent debt advice available via government sponsored MoneyHelper.  

Please contact MoneyHelper via their free helpline number - 0800 138 7777 or visit their website. As well as being there for help and guidance, they offer several tools you can use, including: 

  • Money Navigator tool– The Money Navigator tool gives you action plans based on your own situation. Answer a few questions and you will know in 30 seconds: 
    • The money issues you need to tackle first 
    • How to stay on top of bills and payments 
    • Extra help and support you’re entitled to 
    • Where you can get free advice for debt, housing or redundancy 

So Energy partners with Charis Grants Let’s Talk Energy Fund

We have partnered with Charis Grants, Let’s Talk Energy Fund, to help our customers who are experiencing financial hardship and are struggling. If you’re eligible the Fund could provide assistance with debt on your energy account or provide replacement essential energy efficient white goods such as a fridge or oven.

Eligibility Criteria (one of the below):

  • Pension Credit
  • Income-related Employment and Support Allowance 
  • Income-related Jobseekers’ Allowance 
  • Income Support 
  • Child Tax Credit  
  • Working Tax Credit 
  • Universal Credit  
  • Gross Annual Household Income is less than £17,005

To complete your application, you’ll need your So Energy account number. Depending on your circumstances, you may be asked to show:

  • Proof of all household income for yourself and anyone living with you, for the current tax year.
  • All pages from the Department for Work and Pensions (DWP) award letter stating your entitlement to a benefit and the amounts due to be paid for the current tax year.
  • Pension letters for State or private pensions.
  • Please note all supporting evidence must be less than three months old with the exception of Department for Work and Pensions (DWP) annual benefit letters, for example, State Pension and Child Benefit letters. All documents must clearly show name and address details as well as the amounts currently being received for the current tax year.
  • Information around the current condition of your white good(s).

Click below to apply on the Charis Grants Let's Talk webpage.