When there is a price increase, we’ll get in touch with you at least 21 days before there are any changes to your payments and let you know what your options are. 

If you decide to fix your rates or remain on the standard variable tariff, your direct debit amount will automatically be adjusted, in line with your new rates on our next payment date. You can always adjust your direct debit amount to something affordable to you on your online account. However, please be aware that we cannot decrease your direct debit below a certain amount that will result in your account going into a debit balance.