We’ll be in touch with you at least 6 weeks before the end of your current contract to provide you with our latest offer and options and to help you decide what is best for you. 

You can renew on your online account to a fixed rate tariff which will protect you from the volatility of the wholesale energy market prices. We will always offer you the best tariff available at the time.

If you decide not to fix your rates and renew you will automatically roll over onto our So Flex standard rate tariff at the end of your contract. This tariff has no fixed term or exit fees. As it’s a variable tariff, the prices move up and down from time to time in line with the wholesale market. But don’t worry we will notify you of any changes in what you’re paying at least 21 days in advance.