Here at So Energy, we've partnered with The Consumer Helpline (TCH) to help support our customers during our nationwide smart meter rollout. If you have any queries or concerns regarding smart meters, one of our UK-based, expert advisors will be on hand to talk things over with you on the phone and support you during your smart meter booking journey. 

Who are The Consumer Helpline?

The Consumer Helpline (TCH are a UK-based outsourcing company who have a long track record of delivering exceptional levels of service to consumers. You can read more about TCH here.

As part of being a So Energy customer, we are committed to offering you the best possible service, all while ensuring you are in the know when it comes to your energy usage. That's why we have enlisted the support of The Consumer Helpline (TCH), who are there to assist you throughout our smart metering journey. 

If you are receiving emails from us regarding smart meters, there is a strong possibility that you will also receive a phone call. Don't worry, if you no longer wish to receive calls from us, the advisor that you speak with will make sure that this information is captured to prevent any further contact.

I need to speak with somebody regarding the phone call(s) I have received

We have done our upmost to ensure that So Energy's culture and values are lived through all interactions with TCH. However, if you feel that the level of service you have received during a phone call is less than you would expect, we want to hear about it. 

Please contact us regarding your experience via help@so.energy and we'll get back to you as soon as we can. Ensuring that the highest level of service is delivered at all times is of upmost importance to us, so please do be sure to get in touch if you have any feedback for us.