On 31/03/2024, the radio service that controls certain electricity meters is going to be switched off by the BBC after more than 40 years of service. Here's what you need to know. 

What is the Radio Teleswitch Service (RTS)?

The Radio Teleswitch Service uses a radio signal to help control and manage certain types of electricity meters. Industry data suggests that we have around 10,000 customers on our supply as of April 2023 that will be impacted by the switch off.

RTS was introduced long before smart meters to help manage load switching on complex meter set-ups such as Economy 7. It's now outdated and is due to be switched off by the BBC at the end of March 2024, so we need to get you upgraded before this happens. 

What do I need to do?

If you have an RTS meter, we will be in touch to arrange a free upgrade to smart meters. Smart meters are designed to easily manage load switching (when your heating kicks in), so you won't need to worry about this again.

You don't need to do anything until we reach out. Your meter is perfectly safe and there will be no interruption to your power supply until we come and replace your meter. 

Can I stay on the same tariff?

Yes, there will be no change to your existing tariff as your new meter will be able to support this. For some customers, we may need to make some minor changes to your peak and off-peak timings, but we will be sure to let you know if this is the case.