If you think that your meter is faulty there are a few things you can do to see if your meter isn't working as it should.

Quick test

  1. Switch off all the appliances in your home including any pilot lights
  2. Check if the numbers on the meter's display are still moving

If the meter is still moving and you're 100% sure everything is switched off, then it could be faulty. If it's a gas meter, you might have a gas leak. If you think you can smell gas - report it immediately to the National Grid Gas Emergency line on 0800 111 999. For everything else, Contact Us.

If the meter stops, turn on 1 appliance at a time and check the meter. If the meter starts to move very quickly, the appliance could be faulty.

I think my meter is running too fast

Get in touch with us to let us know why you think this is the case. We may ask you for some details about your property, like its size, how you use your energy, and information about some of the appliances you use. We will let you know if your energy usage seems normal for your household. If we need to conduct further investigations, we'll explain these to you.

I've got a 2-rate electricity meter and things don't seem right

Do you know what times your different rates operate? For most Economy 7 meters, the Low rate is 12.30am to 7.30am (often not accounting for daylight savings), and the Normal is for the rest of the day. If you're not sure, get in touch and we can find this out for you. If you have concerns about these readings being correct, we may ask you to conduct a Time Test.

I've done the tests, and I still think it's faulty

If you have done these tests and still believe your meter to be faulty please email metering@so.energy or call us on 0330 111 5050 and we'll investigate this further for you.

More Advice?

Find out what Citizens Advice have to say about faulty meters.