The Warm Home Discount Scheme has changed for 2022/23. This page will explain what Warm Home Discount is, who will be paid automatically and who will need to apply.  If you are eligible, you'll receive your credit before 31 March 2023. 

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What is the Warm Home Discount Scheme?

The Warm Home Discount Scheme is a Government initiative designed to support lower income households through the winter. If you qualify you will receive a one-off credit of £150 on your energy bill. Each household can only receive the Warm Home Discount credit once. You can find further information about the scheme here.


Am I Eligible for the Warm Home Discount Scheme?

You can qualify for the scheme in one of two ways:

  • Core Groups 1 and 2, you don't need to apply
  • Broader Group, you will need to apply 


Core Group 1 (Scotland, England & Wales Customers)

You qualify for the Warm Home Discount as part of Core Group 1 if you receive the Guaranteed Credit element of Pension Credit (even if you also receive Savings Credit). To receive your rebate from So Energy, you would need to be a So Energy customer before 21st August 2022.  


Core Group 2  (England and Wales Customers only)

Core Group 2 has replaced Broader Group for customers that live in England and Wales. You qualify for the Warm Home Discount as part of Core Group 2 if you are identified by DWP as being eligible. For more information on who is eligible please visit this government website or you can use this Government eligibility checker.

You do not need to apply to So Energy to receive your rebate as Government will tell us who is eligible. You would need to be a So Energy customer on 21st August 2022 to qualify.


Core Group 1 & 2 Notification

For both Core Group 1 and Core Group 2, you will receive a letter from the Department of Work and Pension (DWP) informing you that you are eligible between November 2022 and Mid-December 2022. They will also separately inform us if you are part of either Core Group. 

If you do not receive a letter but believe that you should have, you will need to contact the government. The government's official helpline for Warm Home Discount general enquiries will be open from 28th November 2022 - the phone number will be published on this day.

There is no need to contact us as we will automatically apply the credit if you are eligible - you will receive this before the 31st March 2023.  We have no control over the DWP's decision on who is part of either Core Group or when they inform us of you being eligible to receive your payments.


Broader Group (Scotland customers only)

Only our eligible Scottish customers need to make an application for 2022/2023 and this is now open. Due to the changes the government have made to Warm Home Discount this year, please check carefully to see if you meet the amended eligibility criteria. The eligibility criteria can be found on our Eligibility page

Scottish customers will see the below tile appear in their account home page for them to select and apply for Broader Group.

Following the government reforming the Warm Home Discount scheme; Broader Group for England & Wales has been replaced by Core Group 2 (please see the section above). 

I'm a Gas Only Customer

If you only have a gas supply with So Energy, your electricity supplier will be responsible for arranging the Warm Home Discount for your account so we encourage you to contact them for any information. Gas only customers are not eligible for the Warm Home Discount.


Find additional queries on our Frequently Asked Questions (FAQs) page, fully dedicated to the Warm Home Discount Scheme.