With the Warm Home Discount Scheme, you could pay £140 less on your energy bills. Applications for the winter 2020-2021 period of the scheme will open in autumn 2020. 

What is the Warm Home Discount Scheme?

The Warm Home Discount Scheme is a government initiative designed to support lower-income households through the winter. If you qualify you will receive a one-off payment of £140 on energy bills. 

Am I eligible for the Warm Home Discount Scheme?

You can qualify for the scheme in one of two ways:

Core group - You receive the Guarantee Credit element of Pension Credit (even if you also receive Savings Credit). To receive your rebate from So Energy, you would need to be a So Energy customer before 5 July 2020. 

Broader group - This covers a longer list of eligibility criteria that we agree with OFGEM (the regulatory body for energy suppliers) before we open up for applications. Once this list has been agreed, it will be published on our website in autumn, 2020. This is when you can find out if you’re eligible to be a part of the Broader Group. The number of Broader Group rebates is limited each year, and so they are awarded on a first-come, first-serve basis.

How do I apply?

Core group - You will receive a letter from the Department of Work and Pensions informing you that you qualify, after which we’ll automatically apply your 2020/2021 rebate to your account. 

Broader Group - If you find that you meet one or more of the criteria that we publish in autumn 2020, you will need to apply for the scheme then. To receive your rebate from So Energy, you must be a So Energy customer when the application is made and when the rebate is paid. Please note, we may ask for documentary evidence to support your claim before the rebate is paid. 

When will I receive the rebate?

You will receive the rebate as a credit on your account between October 2020 and March 2021. If your Broader Group application is successful, your energy will need to be supplied by So Energy when the rebate is paid.    

What if I move to you after 5 July? Will I still be eligible?

If you receive the Guaranteed Credit element of Pension Credit, the Department of Work and Pensions will have written to you to confirm your eligibility and you’ll be automatically entitled to a £140 rebate from the supplier you were with on the qualifying date – 5 July (providing they are taking part in the scheme). If you join So Energy after 5 July your previous supplier will still be obligated to provide you with the rebate even though you are no longer a customer.