With the Warm Home Discount Scheme, you could pay £140 less on your energy bills. Applications for the winter 2020-2021 period of the scheme will open in autumn 2020. 

What is the Warm Home Discount Scheme?

The Warm Home Discount Scheme is a government initiative designed to support lower-income households through the winter. If you qualify you will receive a one-off payment of £140 on energy bills.

Am I Eligible for the Warm Home Discount Scheme?

You can qualify for the scheme in one of two ways:

·          Core Group, you don’t need to apply

·          Broader Group, you will need to apply

Core Group

You qualify for the Warm Home Discount as part of the Core Group if you receive the Guaranteed Credit element of Pension Credit (even if you also receive Savings Credit). To receive your rebate from So Energy, you would need to be a So Energy customer before 5 July 2020.  

Broader group

To receive the Warm Home Discount under the Broader Group, you can apply via your online account if you receive one of the following benefits and meet one of the additional eligibility criteria listed that we have agreed with Ofgem (the regulatory body for energy suppliers) :

1.      You receive Income Support and one of the following:

(a)   You have parental responsibility for a child under the age of 5 or a child under the age of 18 who is in full time education and normally lives with you.

(b)   You receive child tax credit which includes a disability or severe disability element.

(c)    You receive a disabled child premium.

(d)   You receive a disability premium, enhanced disability premium or severe disability premium.

(e)   You receive a Disability Living Allowance, Personal Independence Payment or Attendance Allowance for you or another adult living with you. 

(f)   You receive a pensioner premium, higher pensioner premium or enhanced pensioner premium.

(g)      You are aged 65 or over.

2.      You receive Income-related Employment and Support Allowance (IR ESA) which includes a support component or is a member of the work-related activity group and one of the following:

(a)   You have parental responsibility for a child under the age of 5 or a child under the age of 18 who is in full time education and normally lives with you. You receive child tax credit which includes a disability or severe disability element

(b)   You receive a disabled child premium.

(c)    You receive a disability premium, enhanced disability premium or severe disability premium.

(d)    You receive a Disability Living Allowance, Personal Independence Payment or Attendance Allowance for you or another adult living with you. 

(e)   You receive a pensioner premium, higher pensioner premium or enhanced pensioner premium.

(f)   You are aged 65 or over.

3.      You receive income-based Job Seekers Allowance and one of the following:

(a)   You have parental responsibility for a child under the age of 5 or a child under the age of 18 who is in full time education and normally lives with you

(b)   You receive child tax credit which includes a disability or severe disability element

(c)     You receive a disabled child premium

(d)   You receive a disability premium, enhanced disability premium or severe disability premium

(e)   You receive a pensioner premium, higher pensioner premium or enhanced pensioner premium

(f)      You are aged 65 or over

4.      You receive child tax credit by virtue of an award which is based on an annual income not exceeding £16,190 and one of the following:

(a) You have parental responsibility for a child under the age of 5 or a child under the age of 18 who is in full time education and normally lives with you.

(b) You receive child tax credit which includes a disability or severe disability element.

(c) You receive a disabled child premium.

(d) You receive a disability premium, enhanced disability premium or severe disability premium.

(e) You receive a Disability Living Allowance, Personal Independence Payment or Attendance Allowance for you or another adult living with you.

(f) You receive a pensioner premium, higher pensioner premium or enhanced pensioner premium.

(g)  You are aged 65 or above.

5.      You receive Universal Credit, and have an earned income of between zero and £1,349 in at least one of the twelve preceding assessment periods and one of the following:  

(a) You have limited capability for work or limited capability for work, and work-related activity

(b) You are in receipt of the disabled child element

(c) You have parental responsibility for a child under the age of 5 or under the age of 18 in full-time education who normally lives with you.

(d) You are aged 65 or over

(e) You receive a disabled worker element or severe disability element, Disability Living Allowance or Personal Independence Payment or Attendance Allowance for you or another adult living with you.

(f)) You get the housing element as part of your Universal Credit

6. You have a Gross taxable annual household Income of less than £16,190 and one of the following:

(a) You are in receipt of the disabled child element.

(b) You have parental responsibility for a child under the age of 5 or under the age of 18 in full-time education who normally lives with you.

(c) You receive a disability premium, enhanced disability premium or severe disability premium.

(d) You receive a disabled worker element or severe disability element, Disability Living Allowance or Personal Independence Payment or Attendance Allowance for you or another adult living with you.

(e) You are aged 65 or over.

(f) You are in employment.

(g) You previously served in the armed forces.

7. You receive Pension Credits covering Savings Credit only and you do not receive the Guaranteed Credit element of Pension Credit and one of the following:

(a) You have parental responsibility for a child under the age of 5 or a child under the age of 18 who is in full time education and normally lives with you.

(b) You receive child tax credit which includes a disability or severe disability element.

(c) You receive a disabled child premium.

(b) You receive a disability premium, enhanced disability premium or severe disability premium.

(e) You receive a disability Living Allowance, Personal Independence Payment or Attendance Allowance for you or another adult living with you.

(f) You receive a pensioner premium, higher pensioner premium or enhanced pensioner premium.

The number of Broader Group rebates is limited each year, and so they are awarded on a first-come, first-served basis.

How do I apply?

Core group – You don’t need to apply to the Core Group. If you are eligible you will receive a letter from the Department of Work and Pensions informing you that you qualify, after which we’ll automatically apply your 2020/2021 rebate to your account between October 2020 and March 2021.

The first letters are being sent out in the week commencing the 8th October 2020. Mailing is staggered and will be completed by mid-December. 

You don’t need to contact anyone to claim the discount, but if you would like any more information about the Warm Home Discount Scheme:

Broader group – To apply for the Broader Group you will need to log into your So Energy account to complete the application form. During the application process you may be asked to submit proof of your eligibility which will need to be a photo or copy of a document outlining the benefits you receive.

Can I Get More Information on My Eligibility Criteria?

If you need additional information on whether you qualify for the Warm Home Discount Scheme:

Employment and Support Allowance (ESA) 

  • If you receive Income-related ESA it must include a support or work-related activity component to qualify for the Warm Home Discount under the Broader Group. 

You can get income-related ESA: 

  • If you get the severe disability premium, or are entitled to it 
  • If you received or were entitled to the severe disability premium in the last month, and are still eligible for it 
  • If you're in the support group for income-related ESA, you are entitled to “enhanced disability premium” and therefore automatically qualify for the additional criteria. Additional information on Employment and Support Allowance (ESA) can be found here.

I’m Not a So Energy Customer, Can I Apply for the Broader Group Scheme?

You will need to be a So Energy customer to apply for the Broader group scheme with us. If you’re not currently a customer you can switch your energy to us and apply for the scheme if you’re eligible. If you’re looking to switch to us please remember there are a limited number of rebates each year and they are awarded on a first-come, first-served basis.

I’m Part of the Core Group but Moved to You After 5th July. Will I Still Receive My £140 Credit from So Energy?

If you receive the Guaranteed Credit element of Pension Credit, the Department of Work and Pensions will have written to you to confirm your eligibility and you’ll be automatically entitled to a £140 rebate from the supplier you were with on the qualifying date – 5th July (providing they are taking part in the scheme). If you joined So Energy after 5th July your previous supplier will still be obligated to provide you with the rebate even though you are no longer a customer.

When Will the Broader Group Scheme Open?

Our Broader Group scheme is now open and can be accessed via your online account.

When Will I Find Out if I’m successful?

We will be reviewing the first batch of applications at the end of November and will provide email confirmation once your application has been reviewed. You can log in to your online account at any time to see an update on the status of your application.

Why Might I Have to Send Supporting Documents?

Ofgem, the energy regulator, has asked us to collate proof of eligibility for the Broader Group to ensure that we are helping the right people.

If you provide us with documentary evidence, it will be stored on a secure database and kept for no longer than 12 months after the scheme year ends.

What if I don’t agree with your decision?

Our decision is final based on your application and supporting documents. If you need to change your application answers for any reason, please contact our Customer Services Team. If you do change your answers you may be asked to provide further supporting evidence.

How Many Discounts Will So Energy Give?

The Warm Home Discount obligation is divided between suppliers according to their market share. This means that the amount of credits each supplier can award will be different and could change each year.

Does the Warm Home Discount Apply to Gas?

Generally Warm Home Discount credit is applied to your electricity bill, if we supply your gas only you can switch to your electricity to us and apply for the scheme if you’re eligible, otherwise you should contact your electricity supplier.