Our 12 month, fixed tariff agreements have early exit fees of £10 per fuel (if your tariff began prior to August 2021, for example if you're on So Cherry, your early exit fees will be £5 per fuel). That’s £20 if you end a dual fuel agreement early or £10 for ending a single fuel agreement early.
Our 24 month, fixed term tariff agreements have early exit fees of £30 per fuel. That’s £60 if you end a dual fuel agreement early or £30 for ending a single fuel agreement early.
When you're nearing the end of your contract, exit fees do not apply. This allows you some wiggle room to change tariff or supplier. We will email you to let you know when you're in this period.
Why do you charge an exit fee?
Exit fees cover the administration cost for interrupting your tariff agreement early. This includes our staff changing things promptly for you, as well as rearranging how we buy our customers’ energy (we buy this for you in advance).
We believe our low exit fee is a fair reflection of the cost involved. Many energy companies charge £30 per fuel as an exit fee for a 12 month fixed tariff agreement.
I want to change my So Energy tariff. Will I be charged exit fees?
Yes, if you're in the middle of your current agreement, exit fees apply. Costs are incurred by ending your contract early and starting a new 12 or 24 month agreement. Please contact us if you would like to find out if changing tariffs will save you money.
I am moving home. Will I be charged exit fees?
If you are moving home and would like to take us with you, we must register your new property onto a new 12 or 24 month agreement (we cannot move your agreement with you). Because of this, we will not charge exit fees on the final bill for your old property. Find out more in our guide to Moving Home.
I want to switch to a different supplier. Will I be charged exit fees?
You will not be charged exit fees if you start switching to a different supplier within 49 days of the end of your fixed contract. If you switch at any other time and you have a fixed tariff agreement with So Energy, exit fees will apply.
Will my supplier charge exit fees for switching to So Energy?
If you are in the last 42-49 days of your contract and your supplier has emailed you to let you know you're nearing the end of your contract, you cannot be charged any exit fees. If you are wondering if your current supplier will charge exit fees, we recommend checking the terms of your current energy contract or speaking directly to your energy supplier.
Last updated: Wed, 18 Aug, 2021 at 9:05 AMPrint this page
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